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How To Order

Order By Phone
Call us with your order at +44 (0)1995 670332 during our opening hours

which are 9.00 am and 5.00.pm Monday – Friday

Saturday 9 am – 1 pm 

We will be glad to answer your questions or help you with your order.

Please feel free to email us f7lde@live.co.uk 

 and we will answer your query A.S.A.P.

 Be sure to include your phone number.

If we have any questions we will contact you.

14  Day Approval
We offer 14 days of unconditional approval on any item purchased 

from our mail order dept. We will supply a full refund

(excluding postage and packaging)

on any item returned unsoiled within 14 days. 

Alternatively, you may simply exchange the item

Returns must be sent back by signed for delivery with your invoice number.

 WE WILL REQUIRE YOUR TRACKING NUMBER TO MAKE SURE WE HAVE  RECEIVED YOUR RETURNS.

 Unfortunately, we are not responsible for items that are lost in the post.

 If an item fails to reach us please contact Royal mail and put in a claim for lost goods.

 We charge postage costs to send out returned items for exchange.

Payment by Visa Switch or Delta can be made over the phone.

Please have your card number, expiry date in the case of Switch and Delta, issue number, and 3 digit security number, at hand when calling.

Overseas Orders
Postage is charged at the postal rate.  We will be happy to quote specific prices

in order to ensure the correct amount is sent.

Delivery
If goods are in stock, dispatch is usually  the same working day but under

exceptional circumstances please allow 28 days for delivery